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TSA Delivery Manager

Job Type
20 Jul 2022
TSA Delivery Manager

12 month contract with potential to extend


Hybrid working - 1-2 days in office

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that's what we stand for at Pontoon Solutions. We care about making the future work for everyone. And that starts with our own people. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work.

We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a TSA Delivery Manager to join them for an initial 12 month contract, however, with the possibility for extension.

Overview of the Role:

The primary objective of the IT TSA Manager is to manage the TSA Service Governance team that will oversee and monitor the TSA Management and IT Finance teams. This position will serve as a critical role in managing IT program governance throughout delivery of TSA Services, coordinating stranded cost mitigation, financial reporting and billing as part of the TSA Exit, and communicating updates on overall TSA management to program leadership.

Roles & Responsibilities:

Managing IT program governance throughout delivery ofTSA Services
Manage ongoing TSA service coordination with the clients IT TSA service delivery leads
Manage monthly operational TSA governance meetings and report/triage performance related issues with National Grid's IT leadership
Manage monthly IT TSA services review meeting with the divested company
Resolve TSA related issues in a timely manner and escalate to IT TSA Delivery Governance leadership organization
Dispute Management in case of issues reported by divested company
Oversee performance metrics for IT TSA Service Quality
Track, analyse, and understand performance across all IT TSA services
ManagingTSA Requests
Gather, review and process change requests for changes or completion of IT TSA services on the basis of service related requests from the divested company
Coordinate with the divested company's counterpart on service change requests and associated cost implications
Accountable for resolving issues or change management requests escalated beyond the Monthly Joint TSA meeting
Coordinating stranded cost mitigation, financial reporting and billing as part of theTSA Exit
Maintain ECVT Tool for tracking divestment mitigation cost reporting
Coordinate with IT Commercial team to track changes to stranded cost budget and report actuals
Review one-time and recurring cost budget models for providing IT TSA services to the divested company
Coordinate with IT finance to gather and review actuals for costs incurred in providing IT TSA services and perform variance analysis

Key Requirements:

Understanding and experience with Service Integration and Management (SIAM)
Experience in monitoring MSP Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs)
Ability to manage multiple initiatives to closure
Ability to analyse IT service metric data and driving improvements
Effective leadership, organization, and planning skills, with ability to handle changing priorities
Excellent communications, interpersonal and influencing skills
Demonstrated track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools
Ability to engage with teams across multiple initiatives that span various lines of IT towers, geographic borders, time zones, and cultures
Must be a self-starter, able to work in team environment and motivate others

Desired Skills:

Understanding and experience with Service Integration and Management (SIAM)
Understanding of Service Portfolio Management
Experience with Divestitures and TSA (transaction services agreement) management
Experience with SharePoint
Experience with ServiceNow Reporting
Experience with PowerBI
Experience with MS Teams
Strong troubleshooting and analysis skills
IT Vendor Management
Project Management skills

Education Requirements:

Bachelor's in Business Management, Information Technology, Financial Management, or similar relevant field


This is a hybrid working role, with a requirement to work from the Warwick 1-2 days a week

Working hours:

Standard working hours with some flex where required

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

Pontoon Solutions are an equal opportunities company
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  • Job Reference: 662713237-2
  • Date Posted: 20 July 2022
  • Recruiter: Pontoon
  • Location: Warwickshire
  • Salary: On Application
  • Job Type: Contract