Key Responsibilities -
To utilise your skills to achieve or exceed the targets allocated to you and the activity targets that you have been set on an on - going basis
Ability to learn 3rd party products and software
WAN, LAN, VPN Configuration & Administration
Installation of VoIP telephony services via a handset/ PC or mobile
Activation and management of various internet connections
Liaise with 3rd party support companies
Identify issues, perform diagnostics and complete on - site repairs, including testing to MCP
Escalate unresolved issues according to the SLA guidelines
Provision of multi - level customer training
Participate in maintaining and developing a positive relationship with partners and end users
Manage tools and parts in time in an efficient way
Work effectively as both part of a team and as an individual
Provide on - going accurate updates of activity and success for your manager
Update the companies systems at all times in a timely manner
Attend meetings and training as requested
Observe health and safety at all times and ensure that the company assets you are responsible for are kept to the required standard.
Must haves -
Experience working within a similar role
Training preferred on the LG / Pragma systems although other manufacturer experience will be considered
Can demonstrate the ability to self - motivate and self - manage activity to deliver results
Recent evidence of ability
Learn quickly and put the learning into practice
Team player
IT Knowledge
