Technical Support Engineer

Job Details

Level
Entry

Job Location
Elevator Controls Corporation - Sacramento, CA

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
Less than 5%

Job Shift
Normal Business Hours

Job Category
Manufacturing

Description

Job Summary

A Technical Support Engineer at Elevator Controls communicates directly with the customer to provide high-level technical support for microprocessor-based elevator control systems. The technical support provided includes the following items.

• Problem identification
• Problem resolution
• Root cause analysis
• Adjustment and installation instructions

The Technical Support Engineer must be a self-motivated team member and have the ability to work and meet deadlines in a fast-paced environment.

Job Duties

• Provide technical support and training for customers.
• Work with customers and company team members to identify and resolve problems.
• Create and document records of customer issues.
• Gather information for engineering changes and replacement orders when required.
• Participate in adjustment manual updates.
• Work with company Field Engineers at customer's jobsites when required.
• Other duties as assigned.

Competencies

• Client/Customer Focus - Provides superior service to both internal and external customers.
• Communication - Expresses and communicates information with consistency and clarity.
• Problem Solving - Able to break down a problem into manageable pieces in order to identify key issues and to determine the cause-and-effect relationships of these issues. Use logic and analytical methods to solve problems.
• Results Orientation - Able to focus on desired outcomes and understand how they should be achieved by meeting and exceeding individual and team key performance indicators.
• Innovative - Able to think outside of the box to develop creative and new solutions or products that meet current and future needs.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks.
• Ownership - Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
• Continuous Improvement - Strives for self-improvement through developing skills and increasing knowledge.
• Time Management - Able to balance multiple tasks and prioritize duties as needed.

Qualifications

Job Requirements

• Associate degree in Computer Engineering Technology or Electrical/Electronic Engineering Technology Certificate.
• Good analytical and problem-solving skills.
• Good interpersonal and customer service skills with the ability to communicate in a calm manner.
• Possess good time management skills with ability to maintain accurate records.
• Excellent verbal and written communication skills.
• High computer literacy, including the use of Microsoft applications is required.
• Use of basic electronic tools such as multi-meters, oscilloscopes, etc.
• Ability to work a flexible schedule.
• Some traveling within the U.S. may be required infrequently.

Work Conditions

• Working in a busy office environment at GAL's Bronx facility.
• Technical Support provides coverage from 6am - 6pm M-F, Weekends and Holidays
  • Coverage to support this time frame is mandatory on a rotating basis.
• Training will be conducted at GAL's Bronx facility.
• When the training is complete, the ability to work remotely may be required.
• Approximately 15% of work hours will involve travel to job site installations and test tower facilities.
• Occasional moving of materials and equipment.