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Operations Support Specialist

Location
Hartford, Connecticut
Job Type
Permanent
Posted
20 Jul 2022
Summary

This position is located in Field Operations Directorate, Office of Field Operations, District 11, Hartford CT Field Office.

As an OPERATIONS SUPPORT SPECIALIST, you will assist management in administering a variety of programs, policies and procedures, provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues, and provide excellent customer service.

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Overview
  • Accepting applications
  • Open & closing dates

    07/14/2022 to 07/25/2022
  • Salary

    $61,320 - $96,444 per year
  • Pay scale & grade

    GS 09 - 11
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    Location

    1 vacancy in the following location:
    • Hartford, CT 1 vacancy
  • Telework eligible

    Yes-as determined by the agency policy.
  • Travel Required

    Occasional travel - You may be required to travel for this position.
  • Relocation expenses reimbursed

    No
  • Appointment type

    Permanent
  • Work schedule

    Full-time
  • Service

    Competitive
  • Promotion potential

    11
  • Job family (Series)

    0301 Miscellaneous Administration And Program
  • Supervisory status

    No
  • Security clearance

    Not Required
  • Drug test

    Yes
  • Announcement number

    HAR-2
  • Control number

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This job is open to
  • Internal to an agency

    Current federal employees of this agency.
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency

LOCAL COMMUTING AREA: Current USCIS employees with competitive status, CTAP eligibles and RAIO overseas employees approved for rotation.

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Duties
  • The responsibilities described are for the GS-11 level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
  • Administratively support operations by developing, implementing, interpreting and advising on administrative function requirements.
  • Review regulations or directives to ascertain impact on program areas. Prepare project papers and staff reports, compile and organize, deliver/present briefings to managers/supervisors regarding findings and recommendations.
  • Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.
  • Monitor administrative activities and prepares a variety of reports utilizing various automated systems.
  • Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes.
  • Serve as a liaison and consultative link with the District Office and all Program Offices, internal and external customers, community and civic stakeholder-representatives.
  • Liaise in Human Resources, Budget and Finance, WebTA, Audit and Internal Control Programs, Facilities, Accountable Exit Control, New Employee Orientation Program, Travel, Property Coordination, and other duties as assigned.
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Requirements

Conditions of Employment
  • You must be a U.S. Citizen or U.S. National to apply for this position
  • Successfully pass a Background Investigation including financial disclosure
  • You must pass a drug screening
  • You must submit resume and supporting documentation
  • Males born after 12/31/1959 must be registered with the Selective Service
  • Political appointees may require OPM approval before on-boarding
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.

This position is not in the bargaining unit.

This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

Background Investigation:To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.

If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.

Probationary Period: You may be required to serve a probationary period of 1 year.

Qualifications

GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
  • Reviewing administrative practices and procedures in staffing or administrative procedures, work processes, or workload distribution;
  • Recording administrative transactions and preparing a variety of automated reports;
  • Updating data on spreadsheets;
  • Identifying and recommending solutions to administrative problems, and providing advice to staff on established methods and procedures. OR
  • You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.
GS-11: In addition to the requirements at the lower grade level(s), to qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
  • Coordinating and monitoring a variety of administrative tasks (e.g., budget, personnel, travel, space and logistics, or resource acquisition);
  • Identifying and recommending solutions to a wide range of administrative challenges;
  • Analyzing administrative data from a variety of sources;
  • Preparing preliminary and finished reports and documents;
  • Representing the office in dealings with various organizational levels, internal and external customers, vendors, and personnel from a myriad of administrative support organizations. OR
  • You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.
The assessment for this job will measure the following competencies:
  • Project Management
  • Technical Competence
  • Reasoning
  • Problem Solving
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to the closing date. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only ..... click apply for full job details
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Details

  • Job Reference: 662578186-2
  • Date Posted: 20 July 2022
  • Recruiter: Citizenship and Immigration Services
  • Location: Hartford, Connecticut
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent