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NOC Support Engineer x3

Location
Bristol, Somerset
Salary
£30,000 to £35,000
Job Type
Permanent
Posted
20 Jul 2022

I am currently working with fast growing company who are looking to add x3 NOC support engineers to their team, the client is based in the southwest Bristol area. This is a great opportunity to work with some talented people and join a company who is rapidly growing that offers opportunity for a great career path.

What we will need for you to do:

  • Supporting the smooth and efficient day to day operation of the business.
  • Help with end-to-end incident management and be the key contact throughout the incident lifecycle.
  • Interfacing with 3rd parties as required for support or incident related issues.
  • Creating and submitting knowledge articles to increase 1st-time fix rates.
  • Developing, maintaining and updating NOC processes and procedures.
  • Ensuring faults are escalated and resolved within the customer contracted Service Level.
  • Proactively monitor our systems and networks via our internal monitoring system, investigating, troubleshooting, resolving and escalating issues.
  • Providing incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.
  • Maintaining and updating the ticket management system throughout the incident lifecycle.
  • Raising, tracking and managing all defect tickets, ensuring we implement actions to mitigate against recurring issues.
  • Engaging and proactively feedback on system and process improvement.
  • Managing low-level change requests.
  • Working with mixed vendor network kit as well as IT systems.
  • Diagnosing the root causes of network issues using analytical and problem-solving skills.
  • Be prepared to go On-call duty and shift as part of a rota, to support the smooth running of our 24/7 network. Responding to incidents and supporting the field & systems engineering team in network maintenance and repair.
  • Ensuring the timely documentation of all fixes and changes to the Network.
  • ?

Essential Skills & Experience:

  • Experience working in an Internet Service Provider or Data Centre following best practices.
  • Strong understanding of network & IT infrastructure
  • Basic knowledge in all matters relating to optical ethernet, IP transmission and routing
  • Experience working within Unix-like environments (i.e. Linux, FreeBSD).
  • The aptitude to work to a high standard autonomously or within a team.
  • Team player, building positive relationships internally, with suppliers and customers.
  • Pro-active, can-do attitude, always going the extra mile.
  • Ability to communicate clearly and present complex technical information to both technical and non-technical audiences.
  • At least a year's experience of working in a busy, customer-focused Telecoms, Data Centre, or IT NOC environment.

If this is of interest please get in touch for immediate interview slots next week, contact Ash Ali on

Job Title: NOC Support Engineer x3Job type: Permanent

Location: hybrid Bristol

Salary: £30,000 - £35,000

Apply for this job now

Details

  • Job Reference: 662543240-2
  • Date Posted: 20 July 2022
  • Recruiter: INFUSED SOLUTIONS LIMITED
  • Location: Bristol, Somerset
  • Salary: £30,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Permanent