Monday - Friday (35 hour flexi-time working week)
Up to £41,200
Hamilton Woods Associates are currently working with a South Yorkshire based social housing provider that is looking for an interim Neighbourhood Manager to oversee the delivery of a highly professional and customer orientated Housing Operations team.
Responsibilities of the Neighbourhood Manager includes:
Managing the delivery of a customer focused Neighbourhood Management team.
Managing a team of Neighbourhood Officers in delivering an excellent standard of tenancy management services including income collection, ASB, tenancy sustainment, financial inclusion, neighbourhood management, voids and lettings.
Attending and ensuring management of tenancy and neighbourhood issues.
Taking the lead for safeguarding, ensuring all safeguarding policies and processes are adhered to.
Monitoring the performance of the team to create a high-performing culture
Developing and maintaining relationships with partner agencies including MARAC, DWP, Police, Local Authority and other agencies
Driving customer engagement through working closely with the customer contact centre
Ensuring the team maintain regular contact with tenants by using early intervention techniques to reduce arrears, sustain tenancies and reduce the need for court action.
Developing budgets that demonstrate value for money to customers.
Carrying out staff appraisals and regular one to one meetings.Requirements of the Neighbourhood Manager includes:
Experience within supervision or management across social housing is essential
To be considered for this exciting role, please contact Ross Randfield- Recruitment Consultant at Hamilton Woods or apply online. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful