Are you looking for a new opportunity as a Mortgage Underwriter Team Leader within a friendly, professional team?
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.
We help our customers to finance a better retirement through offering financial advice and solutions to help homeowners across the UK unlock the wealth tied up in their properties. Or as we like to say, retirement finances, unlocked.
Due to continued business growth, we are looking for a customer-focused and results-driven Mortgage Underwriter Team Leader to join our invaluable mortgage underwriting team within more2life.
This role involves managing the mortgage underwriting team who are responsible for underwriting property valuations and new applications for Lifetime Mortgage products, through to offer stage. As part of this role, you will be expected to ensure that all processes, policies, and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.
Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.
Main duties of the Mortgage Underwriter Team Leader:
To lead a team of mortgage underwriters and underwriting support colleagues.
Ensure that service levels are achieved on a consistent basis.
Ensure that clearly defined processes and controls are documented and followed for all of the team's activities.
Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.
Support the personal performance and career development of all staff.
Meet and exceed all team targets whilst supporting the wider targets for the business.
To liaise with solicitors, valuers, brokers, and customers to secure documentation required to make responsible lending decisions.
To keep fully up-to-date and conversant with lending criteria, products, and special schemes.
To develop and maintain business relationships with key partners.
To underwrite new business in line with more2life policies.We welcome applications for this Mortgage Underwriter Team Leader role from candidates with experience in the following areas: Underwriter, Mortgage Underwriter, Caseload Management, Team Leader, Mentoring, Communication Skills.
23 days holiday plus bank holidays rising to 28 with service
Additional holiday purchase scheme
1 Charity Day
Tier 1 pension
Skills and experience we look for in a Mortgage Underwriter Team Leader:
Committed to quality; highly compliant
Attention to detail
Proactive and confident
Highly motivated, accurate, methodical, and able to prioritise effectively.
Outstanding written and verbal communication skills
Excellent interpersonal skills
Strong sense of responsibility and urgency to deliver results
Flexible, approachable and have a positive attitude
We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true, and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops.
Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group. (url removed)