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Installations Manager

Location
Telford, Shropshire
Salary
£1.00 to £45,000
Job Type
Permanent
Posted
20 Jul 2022
Installation Manager - £45,000 - Telford OR Derby - Perm

Description

The Installations Manager will be responsible for managing and ensuring all installations to end customer premises are installed to the high quality expected of the business. Directly managing the installations engineer s workload on a day-to-day basis, optimising the work force to deliver best in class customer service. You will report into the Head of Service Delivery and work with the business to achieve all customer connections to a high standard.

Responsibilites:.

Support the install team to deliver monthly install targets through optimisation of resource

Manager contractor resource against customer & organisational demand

Assist the install engineers in responding to customer faults and working with the support team with troubleshooting technical and queries

Liaise by phone with the Head office team to organise pre-installations, installations and arrange service calls with the install engineer team

Schedule and resource plan the team s day to day activity, including jeopardy management

Forecast resource requirements in line with sales pipeline

The right person will

Have a good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business

Have demonstrable experience in scheduling and program management of field team

Be well-presented and able to demonstrate a professional image as the face of the business

Be able to demonstrate empathy with customers and colleagues - Personable and friendly

Be proactive and efficient, and willing to go the extra mile for customers

A self starter that can identify process improvements and ways of working

Knowledge, Skills & Experience:

Previous experience working in telecoms, good understanding or FTTP and PIA

Having worked in a managerial, scheduling or program management role

Have a current clean driving license with a willingness to travel and clear DBS certificate within the last 2 years
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Details

  • Job Reference: 662716967-2
  • Date Posted: 20 July 2022
  • Recruiter: Fuel Recruitment Limited
    Fuel Recruitment Limited
  • Location: Telford, Shropshire
  • Salary: £1.00 to £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent