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Financial Services Customer Support Analyst - Remote

Edinburgh, Midlothian
£27,000 to £30,000
Job Type
2 Sep 2022

BWD are supporting a leading provider of back-office software who continue to demonstrate year on year growth, further cementing their place as a leader in their field. This continued growth has created three opportunities to join their higher successful client support team.

In this role you will act as a point of contact for client queries, answering inbound live web chats, handling telephone quires and dealing with written support requests. You will assist with investigation and resolution of customer queries and when required will liaise with other supporting divisions to offer an exemplary service to their new and long-standing clients.

Preferably you will have experience working with back-office software within an IFA environment as well as a good understanding of the IFA market. Your clients within this role will be members of financial advisory firms, understanding their circumstances will be highly advantageous within the role.

You will have excellent verbal and written communication skills and the ability to work well with a team and independently, although a remote based role you will still work very much as part of a team and have regular contact and interaction with the wider business.

The business has a very supportive culture and as they continue to grow there will be the opportunities for you to progress your career, a number of different directions are available for you to progress as internal promotions are their preference for more senior opportunities, they very much offer a 'promote from within culture.

This is a remote position that offers a competitive salary of £27,000 - £30,000, alongside a highly competitive pension and an annual bonus scheme.

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  • Job Reference: 702629086-2
  • Date Posted: 2 September 2022
  • Recruiter: BWD Search & Selection
    BWD Search & Selection
  • Location: Edinburgh, Midlothian
  • Salary: £27,000 to £30,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent