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Customer Success Manager

Woking, Surrey
£35,000 to £40,000
Job Type
2 Sep 2022
OverviewGreat opportunity for an experienced client-facing candidate from a Fund Management (or similar) background to join our international award-winning Woking based client in their Customer Success team. The successful candidate will assist new financial services customers from initial sales contact through to regular client and establishing lasting relationships to ensure customers have the best user experience of an online product set. Great working culture and career development opportunities for the future. This is a hybrid role between home and office working, with office-based days often only 2/3 days per week depending on business needs/client meetings.Responsibilities include: Building strong relationships with financial services customers, maintaining regular contact throughout the transition process Proactively monitoring customers' business and product usage, resolving issues before they occur and suggesting new, innovative ideas to ensure success with the Company products Working closely with internal teams, connecting customer requirements with products/services development strategy Maintaining strong product knowledge Establishing and managing customers' business needs, offering relevant product recommendations Regular proactive contact to ensure customers are enjoying regular use of products and getting the most value out of themRequirements Customer support experience within Fund/Asset Management environments Knowledge of fund/asset management evident in CV Educated to degree standard in an academic subject, ideally Economics Experience using CRM (ideal if SalesForce) Strong Excel skillsIf you think you're suitable for this role, then please click 'APPLY' now!Recruitment NoteDue to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
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  • Job Reference: 702630642-2
  • Date Posted: 2 September 2022
  • Recruiter: Calibre Candidates
    Calibre Candidates
  • Location: Woking, Surrey
  • Salary: £35,000 to £40,000
  • Sector: Sales & Marketing
  • Job Type: Permanent