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Customer Service Administrator

Location
Bolton, Lancashire
Salary
£20,000 to £22,000
Job Type
Permanent
Posted
20 Jul 2022

Our client who specialises in Financial Services and Pensions are seeking a Customer Service Administrator to join their growing team based in Bolton. Your primary focus will be to deliver administrative support as well as providing their clients with exceptional levels of customer service over the telephone and via email.

A base knowledge of Pensions would be useful but is certainly not essential, as part of the role will be to assist the pension administration function. Full training will be provided to support the right candidate.

Salary: £20k - £22 per annum

Hybrid Working: 3 days from home / 2 days from office

Key responsibilities will include:

  • Providing excellent customer service to clients, advisers and third parties
  • Responsible for handling front line telephone calls and email enquiries
  • Be a dedicated contact and manage relationships with customers, both internal and external
  • Promote awareness of Anti-Monday Laundering Rules and to ensure compliance (training given)
  • Process a new pension application ensuring that all personal details are accurate

What they are looking for:

  • Proven experience in an administrative or a customer support role is essential
  • Strong numeracy skills, proficient in Microsoft Word and Excel
  • Excellent planning and organisational skills, high attention to detail
  • Ability to manage relationships with customers supporting with complaints or queries
  • Professional and clear communicator, confident telephone manner
  • Good data processing skills and able to work to tight deadlines.

Our client can offer a great place to work with a fun and friendly team, contributory pension plan, life assurance and flexible benefit scheme to allow you to select benefits that are most appropriate for your lifestyle and personal circumstances.

Please contact Suzanne or Ebony at Square Peg Associates for more information or click 'Apply Now for immediate consideration.

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Details

  • Job Reference: 662541281-2
  • Date Posted: 20 July 2022
  • Recruiter: Square Peg Associates Ltd
    Square Peg Associates Ltd
  • Location: Bolton, Lancashire
  • Salary: £20,000 to £22,000
  • Sector: Administration
  • Job Type: Permanent