Elvet Recruitment are recruiting for a Customer Care Technician to work for a Housebuilder in Hebburn.
This is a full-time and permanent position working in the Hebburn area.
The main purpose of the role is to provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
Responsibilities
Attend client visits as required; the Customer Care Co-Ordinator will arrange work visits via the COINS system and schedule in your calendar
Ensure that the Customer Care Vehicle is stocked with the necessary building and decorating materials required for the Job Sheets
Ensure any additional material requirements are measured and specified (e.g. type, handing etc) and are either collected locally from approved suppliers, or ordered through Customer Care coordinator who will fax/email the requirements to the Buying department
Check communications received (i.e., phone messages, faxes and emails) regarding additional works that arise during the week and re plan work accordingly On-site Delivery Arrive punctually, introduce self to the Customer and establish a good working relationship, maintaining at all times a positive and helpful attitude
Carry out the required work tasks to the respective properties as per the Job Sheets in a tidy, clean, safe and professional manner and before leaving check with the Customer that they are satisfied with the work undertaken and ask them to sign-off the Daily Record Sheet
Attend site as required to supervise sub-contract works as scheduled from time to time by the Customer Care Co-coordinator
Completing all required data input
If additional works to those stated on the Job Sheets are requested by the Customer, assess whether or not they should be undertaken by the company and if so complete them accordingly
Ensure tools are maintained correctly and that PAT testing is carried out as necessary
Ensure that correct health and safety practices/requirements (including the wearing of appropriate personal protective equipment) are observed at all times and if any doubt whatsoever liaise with the Health & Safety Business Partner
Ensure that the Customer Care Vehicle is cleaned, tidied and maintained correctly on a weekly basis Company Ambassador
Experience / Skills
Up to date knowledge of NHBC Standards and LABC Regulations
Multi-skills trained
Excellent communication skills
Experience of planning, organising and prioritising own workload
This is not an exhaustive list of the technical experience that we seek in this role, but what we consider to be critical to the success of this role
Being able to own issues/resolve problems
Knowledge of people management tools and techniques e.g., talent mapping; succession planning etc
Covered a more senior role to support upward management experience
Contact Maisie Clark at Elvet Recruitment for further details
