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Customer Care Center - Account Manager Personal Lines

Cincinnati, Ohio
Remote Working
Remote Working
Job Type
16 Sep 2022


Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.


If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.


Start your journey with us

The Cincinnati Insurance Companies' Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents.


Starting range of pay\:

$45,000 - $50,000 depending on knowledge and skills


Be ready to\:


  • act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center

  • creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative.

  • effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration.

  • underwrite and service policies; including direct correspondence with policyholders

  • assist with training new associates as needed

  • use technology to analyze reports to determine profitability for renewal and new business opportunities

  • maintain overall quality and efficiency of work performed on the team

  • maintain an assigned territory size and volume

  • meet high demand of requests within stated service standards while maintaining accuracy



Be equipped with\:


  • experience with underwriting and/or risk selection within a carrier or agency required

  • valid Insurance Agent P&C License

  • ability to analyze situations and make decisions

  • clearly explain complex insurance issues to customers with little to no insurance knowledge

  • learn coverage forms, company products, company appetite and procedures

  • work autonomously with attention to detail

  • use various software and operating systems

  • collaborate with others to get results, including being flexible and open to change


You've earned\:

  • high school diploma required, associate's or bachelor's degree preferred

  • Active Property & Casualty Insurance License

  • maintain license through continuing education according to state requirements


Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.


Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.


Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.  

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation

, gender identity and transgender status

; religion; national origin; age; disability;

military service; veteran status; pregnancy; AIDS/HIV or genetic information;

or any other basis prohibited by law.

Learn more about the Federal Employment Notices



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  • Job Reference: 713376897-2
  • Date Posted: 16 September 2022
  • Recruiter: Cincinnati Insurance Company, Inc.
  • Location: Cincinnati, Ohio
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent