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Credit Controller

Basingstoke, Hampshire
£25,000 to £28,000
Job Type
20 Jul 2022

Credit Controller - £25,000 - £28,000 - Basingstoke - Hybrid

The company

A brilliant opportunity for someone with, already gained, Credit experience to join a progressive organisation in Basingstoke.

The role

Reporting to the Collections Manager, the successful candidate will work within the Operations Collections Team.

  • Process inbound calls from customers collections and deal with these calls correctly and accurately
  • Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
  • Establish payment plans for customers to ensure loans do not default
  • Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business
  • Keep accurate record of all contact on main Collection Management Systems
  • Process customer refunds, process and review account adjustments
  • Monitoring and Maintenance of assigned accounts
  • Identify trends and gaps in policies, procedures, strategies and systems

What the successful candidate will need

  • Excellent communication skills
  • Assertive and confident with telecommunications
  • Understanding of Dialler system calling
  • Outstanding negotiation and influencing skills
  • Results and target driven
  • Ability to work under pressure and to be able to show a flexible and adaptable approach
  • Excellent organisational skills
  • Empathising with people in difficult situation
  • Strong team player


  • Credit Control experience (minimum 2 year)
  • Microsoft 360
  • Polite and professional telephone manner
  • Experience and understanding of vulnerable customers
  • Experience in collection call handling

How to proceed;

If this role is of interest to you, please contact me on or email at

Credit Controller - £25,000 - £28,000 - Basingstoke - Hybrid

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

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  • Job Reference: 662543800-2
  • Date Posted: 20 July 2022
  • Recruiter: Wade Macdonald
    Wade Macdonald
  • Location: Basingstoke, Hampshire
  • Salary: £25,000 to £28,000
  • Sector: Accounting
  • Job Type: Permanent