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Collections Specialist

Mc Kinney, Texas
Job Type
20 Jul 2022
The Collections Specialist will be responsible for all collections activities related to the bad debt accounts assigned by their District Manager while adhering to corporate policies and procedures. This position will support all branches associated with the district.
  • Review delinquent accounts to identify patterns, problems and failed to meet promises on a daily basis.
  • Identify outstanding account receivables and investigate historical data for debts and bills.
  • Makes contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency.
  • Use skip tracing methods, making contact by calling best known phone number and asking customers the appropriate questions to determine a solution for both the company and the individual
  • Respond to customer account queries in a timely and professional manner.
  • Process payments
  • Update account status records.
  • Ensures collection efforts are in compliance with all state and federal rules, regulations, acts and company policies and complies with Fair Debt Collections Practices Act (FDCPA) and FCRA (Fair Credit Reporting Act).
  • High school diploma or equivalent
  • Prior customer service experience required
  • Collections experience is strongly preferred
HFCLP Requisition Number: 2

Branch: Covington Credit

External Company Name: Heights Finance Corporation

External Company URL:

Street: 405 N. McDonald St, Suite C

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  • Job Reference: 662576591-2
  • Date Posted: 20 July 2022
  • Recruiter: Southern Management Corporation
  • Location: Mc Kinney, Texas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent