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Case Builder / Service Bulletin writer / Campaign coordinator (m/f/d)

Konz, Rheinland-Pfalz
Job Type
21 Sep 2022

Volvo Construction Equipment is a part of the Volvo Group and is one of the world's leading manufacturers of construction equipment. We produce on four continents and have a market presence in over 140 countries worldwide. At our site in Konz, our employees develop, produce and distribute wheeled excavators, compact wheel loaders and electric wheel loaders.

Do you want to join us in creating the world we want to live in? Then apply now as:

Case Builder / Service Bulletin writer / Campaign coordinator (m/f/d)

You will monitor field claim data and field service calls on all markets to identify field and customer quality issues, initiate cases and drive them in the "define" and "measure" phase. You will create and interpret statistical data which enable prioritization of related quality issues and request technical material via the parts return process. For the "industrialize" phase you produce service bulletins, work within the service bulletin process, and set up campaigns, product updates and special commitments in our systems.

Who are we?

We, the Uptime & Quality team, ensure the operational readiness of our compact wheel loaders, compact excavators, wheeled excavators and assist systems. We do this together with the regional customer service departments, our dealers and the various departments at our and other locations. Technical support begins with the development of the electric machine, in cooperation with the system engineers for diagnosable systems, and extends through documentation and training activities to dealer support, starting with the delivery of the first series machine. We use remote maintenance systems, but also the possibility of direct contact with the dealer on site. Of course, product maintenance and the continuous improvement of our processes and working methods are also part of our tasks.

We are a multinational and multicultural team; colleagues with unique experiences, knowledge and opinions. Open feedback culture and respect for each other is an essential cornerstone for our success. New ways of work such as mobile working are part of our everyday life and offer you flexibility in choosing your place of work.

If you feel you fit this role, we look forward to receiving your application via Volvo Recruitment Online System. See you soon, future team member!

Volvo Construction Equipment Germany GmbH
Max-Planck-Straße 1 - D-54329 Konz-Könen

What are your tasks with us?
  • Monitoring field statistics on all markets to identify field and customer quality issues
  • Driving the field quality cases in the "define" and "measure" phase
  • Creating and interpreting in-depth statistical data and information
  • Initiating and/or evaluating special commitments and analyzing data for decision
  • Calculate costs for special commitments
  • Chairing the cross-functional field quality meetings and contributing in product maintenance meetings
  • Request of technical material (parts return process)
  • Set up the framework for global field activities such as safety campaigns, product updates and special commitments
  • Secure that all technical information and instructions are available before the release of a field activity
  • Transfer data into production program e.g., ALLADDIN for SB
  • Create simple illustrations in a computerized illustration program
  • Order proofread and translation
  • Upload service bulletins to systems
  • Remove outdated bulletins from systems
What you bring along:
  • Bachelor's Degree in Engineering or an equivalent qualification
  • Project management skills
  • Statistical knowledge
  • Ideally experience with producing product information within Volvo systems
  • Six Sigma experience (ideally Green or Black belt)
  • Technical knowledge of the products and its sub-systems
  • Supporting mindset and good communication skills
  • Fluent in English (written and spoken)
What we offer?

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  • Job Reference: 717420923-2
  • Date Posted: 21 September 2022
  • Recruiter: Volvo Construction Equipment Germany GmbH
    Volvo Construction Equipment Germany GmbH
  • Location: Konz, Rheinland-Pfalz
  • Salary: On Application
  • Sector: Science & Technology
  • Job Type: Permanent