At INTRUST Bank, principles and performance go hand in hand. We hire for character and commitment because we believe a focus on values contributes to a healthy and positive culture where employees are celebrated for their individual potential, unique talents are further developed, and positive relationships are fostered. This philosophy has guided us for more than 140 years, and the tradition continues today.
Job Summary: The Banker Float will serve as support at various locations within the designated market and interacts with various management teams to ensure that productivity is at an optimum level and that staffing and service levels are met. Responsible for providing excellent customer service, accurately and efficiently processing banker activities and teller transactions for customers, and providing needs based consulting of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUSTs character qualities.
All expectations described in the job descriptions essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
Serves at multiple banking centers in a relief capacity to ensure optimum staffing is available to meet customer needs.
Provide a friendly, accurate, knowledgeable, and professional customer experience.
Proactively identify customers and prospects financial needs and recommend all appropriate products and services.
Identify needs-based opportunities and make sales referrals to all areas of the corporation to fully meet customers financial needs.
Open and service customers accounts as needed and proactively communicate with customers to ensure all their financial needs are met.
Utilize all resources to complete documentation correctly the first time and according to policy and procedures.
Complies with bank operations and security procedures.
Consistent use of good judgement to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
Accurately and efficiently process teller transactions within the limitations of standard bank and teller policies and procedure including scanning work through branch capture in a timely manner.
Ensure excellent customer satisfaction and service quality according to INTRUSTs Character Qualities.
Complete any other branch-specific responsibilities as assigned.
Education and Experience: High School diploma or equivalent is required; some college or higher education preferred. One to two years previous experience in customer service or sales preferred.
Required Skills and Knowledge: Demonstrated strong consultative and customer service skills, effective communicator, listener, and organizational skills. Must be open to working a flexible schedule at a variety of locations not only from day-to-day, but also open to the possibility that working at and traveling to multiple locations within a day may be required as determined by business need. Must have reliable transportation to work in multiple locations. Must be able to utilize multiple Microsoft Office products and web-based applications simultaneously.
Required Licenses and/or Certifications: Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration. Valid drivers license.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs. Must be able to stoop and bend. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individuals protected category constitutes a bona fide occupational qualification.
- High School or Equivalent or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)