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Application Support Team Lead

£32,000 to £36,000
Job Type
20 Jul 2022
Application Support Team Lead (Hybrid - Burton on Trent) - £32k - £36k

Application Support Team Leader Active Directory Servers Networks 1 st / 2 nd Line

Salary: £32,000 - £36,000

Location: Burton on Trent - Hybrid

Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in leading, developing and motivating a team? Have you previously worked in 1 st / 2 nd line application support? Interested in working for a company who exceed expectations through technical expertise and technological innovation and will support the development of your career? If so, I have a fantastic opportunity for you!

I'm looking to speak with individuals who can support multiple bespoke and supplied applications for desktop and mobile and successfully deal with incidents and requests from the Helpdesk. You will be able to demonstrate that you can investigate issues, fix bugs and data issues, complete system administration and detail reproduction steps for escalation. You will have the scope to expand into software development, mobile application development, configure BI dashboards as technology changes throughout the company.

Key Responsibilities

Lead a small team providing telephone and remote support through to resolution
Whilst primarily focusing on 2 nd line support, also handle 1 st line application support
Support a number of bespoke and supplied applications for desktop and mobile
Assist the team in proactively dealing with requests assigned by the helpdesk
Continually expand skill set through the company's comprehensive tech stack
Evolve the support service by establishing best practices, procedures and reporting metrics
The Ideal Candidate

Technical thinker with an excellent understanding of technical terminology
Fantastic communicator with strong customer focus
Lead by example, adopting a hands on approach
Driven to resolve problems and inquisitive to learn and develop
Desired experience with:

Previous experience as a support analyst or developer
Active Directory, Servers, Networks and the general IT environment
1 st / 2 nd line application support
Development background in web application development or SQL databases
Programming languages such as Java, JavaScript, .Net, C# or VB
Windows Server or Linux
Apache Tomcat
MySQL, SQL Server or MS Access
O365 and SharePoint
If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

Xpertise are acting as an employment agency and business
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  • Job Reference: 662716687-2
  • Date Posted: 20 July 2022
  • Recruiter: Xpertise Recruitment
    Xpertise Recruitment
  • Location: Derby
  • Salary: £32,000 to £36,000
  • Bonus/Benefits: Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent