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2nd - 3rd Line IT Support Engineer - West Yorkshire

£25,000 to £30,000
Job Type
2 Sep 2022

2nd - 3rd Line IT Support Analyst with a minimum of 12 months of experience in a 2nd line IT support role, with Microsoft Desktop Support, MS Server Admin, basic networking & Windows 10 experience, required by a leading MSP in West Yorkshire.

This role will require you to use your technical expertise to resolve 2nd & 3rd line IT issues for clients in a timely manner, and contribute to the team by providing an excellent IT support service.

Driving license and own vehicle required.

Experience required:

  • Experience of working in a 2nd line IT role
  • Good knowledge of Windows 7 / 10
  • Good knowledge of Office 365
  • Virtualisation technologies
  • Windows Server (2008 / 2012 R2 / 2016) technologies
  • Windows infrastructure administration (e.g. DNS, DHCP, Active Directory)
  • SCCM
  • Networking knowledge (e.g. TCP/IP, routing, vLANs)
  • Service Desk operation & administration
  • Exchange 2016 / VMWare vCenter 6.5 / Citrix XenDesktop 7 beneficial

Job Role Responsibilities:

  • Provide remote 2nd/3rd line technical support; answering support queries via telephone or email to meet the agreed SLAs
  • Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues
  • Assist senior colleagues in the diagnosis & resolution of server & network faults
  • Handle escalated problems from 1st Line colleagues, mentoring where appropriate
  • Assist with call logging overflow when required, using professional telephone manner
  • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management

They want the right candidate to grow into this role, and after 18 months move into a more senior 3rd line IT role in the future.

They are looking to pay a starting salary of up to £30,000 + Benefits.

Like to hear more?

Send your CV to . com or call for more information.

Also, please feel free to add me on LinkedIn.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

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  • Job Reference: 702633040-2
  • Date Posted: 2 September 2022
  • Recruiter: Circle Recruitment
    Circle Recruitment
  • Location: Yorkshire
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent