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1st line helpdesk engineer

Borehamwood, Hertfordshire
£25,000 to £28,000
Job Type
31 Jul 2022
Position: 1st Line helpdesk Technician (MSP)

Duration: Permanent

Location: Borehamwood + Hybrid working

Salary :25-28k DOE

Start Date: ASAP

Hours: Mon-Fri 9-5:30pm

Job Description:

Key responsibilities:

Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail

Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress

Accurately log incidents by categorising and prioritising them in line with service operations procedures

Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution

Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

Has a natural aptitude for troubleshooting and problem-solving

Embraces continual change and process improvement

Can express ideas and information clearly and concisely

Demonstrates a passion for customers and delivering service excellence

Experience preferred but not essential:

Microsoft Azure

Microsoft 0365



Understanding of Networking

Anti-virus- Bit Defender

Helpdesk experience

What you can expect from us in return:

We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

Holiday: 22 days; holiday rising to 25 days with length of service

Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday)

Top tech: We don't just keep out services and solutions for our customers; that means
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  • Job Reference: 672413820-2
  • Date Posted: 31 July 2022
  • Recruiter: Interaction Recruitment
    Interaction Recruitment
  • Location: Borehamwood, Hertfordshire
  • Salary: £25,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent