Position: 1st Line helpdesk Technician (MSP)
Duration: Permanent
Location: Borehamwood + Hybrid working
Salary :25-28k DOE
Start Date: ASAP
Hours: Mon-Fri 9-5:30pm
Job Description:
Key responsibilities:
Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
Accurately log incidents by categorising and prioritising them in line with service operations procedures
Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
We are looking for someone who:
Has a natural aptitude for troubleshooting and problem-solving
Embraces continual change and process improvement
Can express ideas and information clearly and concisely
Demonstrates a passion for customers and delivering service excellence
Experience preferred but not essential:
Microsoft Azure
Microsoft 0365
SharePoint
AD
Understanding of Networking
Anti-virus- Bit Defender
Helpdesk experience
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday: 22 days; holiday rising to 25 days with length of service
Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday)
Top tech: We don't just keep out services and solutions for our customers; that means
